Frequently Asked Questions
All fb71 Q&A in one place
From deposits to withdrawals, KYC verification to VIP benefits — find answers to all your questions in one place on fb71's detailed FAQ page.
The most common questions that come up when using the fb71 platform are answered here in a straightforward way. Identity verification, VIP benefits, deposit rules, and tips for playing on mobile — this FAQ page is divided into four sections and will be useful for both new and experienced players.
Identity Verification (KYC)
The name registered on your fb71 account must exactly match the name on your bKash, Nagad, Rocket, or Upay mobile wallet. If there is any mismatch between the two at the time of withdrawal, your payment may be held up. So make sure from the start that the name registered on your wallet and the name given on fb71 are the same.
Identity verification is primarily for the security of your own account. It ensures that no one can create a fake account in your name or withdraw your funds. As a platform committed to safety and fair play, fb71 follows the KYC process to ensure every transaction reaches its rightful owner.
A verification request usually comes before your first large withdrawal or when unusual activity is detected on your account. In some cases, fb71's support team may also reach out as part of a routine security review. If you receive such a request, it is best to respond promptly — this keeps your account running without interruption.
The most accepted document is the National Identity Card (NID). A valid passport or driving licence can also be submitted. Photos of documents must be clear and legible — blurry or damaged images are not accepted. For more information about specific documents, contact fb71 support via live chat.
If clear and correct documents are submitted, verification is usually completed quickly. fb71's support team is active 24/7, so submissions made at any time will be reviewed. If there is a delay or any issue, email live chat or [email protected].
VIP & Cashback
Playing regularly on fb71 and staying active on the platform automatically moves your tier up. The more you play and spend time on the platform, the faster you will advance to the next level. Bronze → Silver → Gold → Platinum → Diamond — cashback and benefits increase at each of these five levels.
Each week, a fixed percentage of your total bets is returned as cashback. The percentage depends on your current VIP level. At the end of the week, cashback is automatically added to your account — there is no need to claim it separately.
fb71's VIP program has five levels, each with a different weekly cashback rate:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.6% weekly cashback
- Gold — up to 0.9% weekly cashback
- Platinum — up to 1.2% weekly cashback
- Diamond — up to 1.5% weekly cashback
Alongside cashback, members at higher VIP levels receive priority customer service, early access to special promotional offers, and personalised account assistance. Upon reaching the Diamond level, the quality of service improves further and the support team resolves issues more quickly.
fb71's VIP system gives players the opportunity to hold on to their earned position. Staying regularly active keeps your tier stable. For any doubts or questions about your tier, contact fb71 support directly via live chat or at [email protected] for full details.
Deposit Questions
First, wait a few minutes — there can sometimes be a short delay due to network reasons. If it takes more than 15 minutes, contact fb71 live chat with a screenshot of your mobile wallet transaction or the reference number. Support will verify it quickly and resolve the issue.
Yes, Nagad is a directly supported payment method on fb71. Select Nagad on the deposit page, make the payment via Nagad to the specified number, and enter the reference number correctly. Your balance is usually updated within a few minutes. The minimum deposit amount is ৳200.
Select bKash on fb71's deposit page, Send Money to the displayed number, and enter the transaction ID in the form. Note — the bKash number you are sending from must match the name registered on your fb71 account. A minimum of ৳200 must be sent.
The minimum deposit amount for every payment method on fb71 is ৳200. This applies to all methods — bKash, Nagad, Rocket, and Upay. On your first deposit, you receive a 100% bonus, up to a maximum of ৳8,000.
fb71 does not impose any deposit fee of its own. However, your mobile wallet (bKash, Nagad, Rocket, or Upay) may charge a Send Money fee according to its own rules — that depends on the respective wallet's policy. There is no additional deduction from fb71's side.
Mobile Usage
Yes, fb71 is fully mobile-friendly. You can play directly from a modern browser — Chrome, Firefox, or Safari — on any Android or iOS smartphone. Without downloading a separate app, all games, deposits, withdrawals, and account settings can be accessed straight from the browser.
Open fb71.lat in Chrome, then tap the three dots (⋮) at the top right and select "Add to Home screen". This will place fb71 on your home screen like an app, so you will not need to open the browser every time — just tap the icon and the site will launch directly.
Clearing the browser cache usually gives a quick fix for this issue. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files — delete that and reload the page. If the problem persists, check your internet connection or try switching to a different network (for example, from Wi-Fi to mobile data).
fb71 runs smoothly on Android 8.0 or above and iOS 13 or above. Some games may not run correctly on older operating systems. For the best experience, it is advisable to keep your phone's operating system and browser always updated.
In most games, the previous session is automatically restored once the connection returns. You will be able to continue from where the game left off. However, if you have any doubt about the result of a round, contact fb71 live chat or [email protected] — the support team will check the transaction history and help.
Still have questions?
Our support team is available in both Bengali and English, 24 hours a day, 7 days a week. Get an instant answer via live chat or write to us in detail by email.